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Sapporo City Office, Sapporo, Hokkaido Prefecture, Japan

INQUIRY

Q1: If the weather was not good for shooting,  would I get the refund?

If the shooting is cancelled due to bad weather (e.g. Typhoon, heavy raining, flooding warning), all the paid deposit will be refunded. 

For rainy day, upon client’s request, the paid deposit can be used as transportation fee/indoor shooting, we can provide point to point transportation service/indoor shooting, please feel free to discuss it with our photographer. 

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If the weather is cloudy/small rain, the shooting will still be occurring. Special photo editing will be made by our photographer.

​Q2: If I fell sick on the shooting day, what would be the procedure?

If the shooting is cancelled due to client’s sickness, the client can arrange another day for shooting (subject to photographer's schedule). If no arrangement can be made, 40% of the shooting fee will be charged as cancellation fee.

​Q3: Can I re-arrange the shooting date?

Client is strongly advised to spare 1-2 days for re-arrangement, do not make the shooting date on the last day of the visit in Japan. However, please note that re-arrangement of shooting is not guaranteed, if there is other reservation on the re-arrangement date, we may not be able to make re-arrangement.  

 

For a guaranteed re-arrangement, client will need to pay extra 40% on top of the total shooting fee, so as to reserve 2 days, one day for shooting and the other day as spare date.  

Q4: Is there any limit on the participants?

Basically each shooting session we only accept 1 group of family (parents and children) or couples. 2 groups or above, please contact us in advance for more details. For a group of friends, the max number is 6 persons, please contact us for more detail.

​Q5: How to pay the deposit?

Client is required to pay 50% as deposit via Paypal. ​You do not need to apply any Paypal account, we will send you the email for payment.

​Q7: If we were late for shooting, would the shooting time be postponed?

We advice to arrive the shoot location 10-15 mins earlier. As we will have next shooting/job, so we do not postpone our shooting time due to any lateness reasons.

Q8: How can I get the photos? Can I receive them right after the shooting?

All the photos will be sent via email/dropbox JPEG format (if mailing by EMS will cost extra JPY 1,500). Please note that photo editing can take up to 4-8 weeks.

​Q9: What languages does the photographer speak?

Our photographer is Japanese, whom can only speak fluent Japanese and simple English. We also provide assistant whom can speak Cantonese, English and Mandarin.

Q10: Is there any break during the shooting?

All shooting sessions includes break, lunch and traveling time.

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